jilihh Privacy
Policy

1 Introduction

jilihh is committed to protecting the privacy and personal data of every Filipino player who uses our platform. As a PAGCOR-licensed operator, we are bound not only by our own standards but also by the regulatory requirements of the Philippine Amusement and Gaming Corporation and the National Privacy Commission (NPC).

This Policy applies to all personal data collected through jilihh.ws, our mobile-optimized web interface, customer support communications, and any promotional campaigns or activities organized by jilihh. It covers data collected both online and, where applicable, through offline interactions with the jilihh support team.

2 Personal Data We Collect

jilihh collects personal data through multiple touchpoints during your interaction with our platform. The categories of personal data we collect include:

Registration and Identity Data

• Full legal name, date of birth, and gender
• Residential address within the Philippines (including city such as Manila, Cebu, Davao, Quezon City, or Makati)
• Valid government-issued identification documents (e.g., PhilSys National ID, passport, driver's license, SSS ID, UMID)
• Username and encrypted password credentials
• Contact information including mobile number and email address

Financial and Transaction Data

• GCash account reference, PayMaya account reference, or bank account details (BPI, BDO, Metrobank, UnionBank) used for deposits and withdrawals
• Transaction history including deposit amounts, withdrawal amounts, and timestamps
• Bonus and promotional activity records
• Wagering history across all jilihh game products

Technical and Usage Data

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Session duration, pages visited, and features accessed on jilihh.ws
• Log data and error reports generated during platform use

Communications Data

• Records of live chat conversations with jilihh support agents
• Email correspondence sent to or received from jilihh
• Responses to surveys, feedback forms, and promotional participation

3 How We Use Your Personal Data

jilihh processes your personal data for specific, legitimate, and clearly defined purposes. We do not use your personal data for purposes incompatible with those listed below:

• Account Management: To create, maintain, verify, and administer your jilihh player account, including identity verification (KYC) as required by PAGCOR regulations.
• Service Delivery: To provide access to all jilihh games and services including JILI slots, live casino, sports betting, bingo, sabong, and Dragon Gate and Mines Gold game categories.
• Financial Processing: To process deposits, withdrawals, and bonus transactions via GCash, PayMaya, and Philippine bank partners.
• Legal Compliance: To fulfill our obligations under the Data Privacy Act of 2012, PAGCOR licensing conditions, and the Anti-Money Laundering Act (RA 9160) of the Philippines.
• Responsible Gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion requests, and identify players who may require responsible gaming intervention.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, and unauthorized access to the jilihh platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide 24/7 support via live chat and email.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — subject to your communication preferences and applicable opt-out rights.
• Platform Improvement: To analyze usage patterns and improve the jilihh user experience, game selection, and payment flow.

4 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jilihh relies on the following lawful bases for processing your personal data:

• Contractual Necessity: Processing is necessary to perform the contract between you and jilihh, specifically to provide the gaming services you have registered to access.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR licensing requirements, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Consent: For marketing communications and certain analytical processing, jilihh relies on your freely given, specific, and informed consent, which you may withdraw at any time.
• Legitimate Interests: For fraud prevention, platform security, and service improvement activities, where our legitimate interests do not override your fundamental rights and freedoms.

5 Data Sharing and Disclosure

jilihh does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following limited and controlled circumstances:

• Payment Service Providers: We share necessary financial data with GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank solely to process transactions on your behalf.
• Game Software Providers: Pseudonymized player activity data may be shared with JILI and other certified game providers for game integrity and RNG certification purposes only.
• Regulatory Authorities: jilihh is required to disclose player data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities upon lawful request.
• Identity Verification Providers: KYC data may be processed by accredited identity verification service providers to fulfill our regulatory compliance obligations.
• IT and Security Service Providers: Trusted technology partners who assist in operating, maintaining, and securing the jilihh platform, subject to strict data processing agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity, subject to continued compliance with this Policy and applicable Philippine law.

All third-party data processors engaged by jilihh are contractually required to process personal data only in accordance with jilihh's instructions and applicable Philippine data protection law.

6 Cookies and Tracking Technologies

jilihh uses cookies and similar tracking technologies on jilihh.ws to enhance your browsing experience, maintain your session, and gather analytical data about platform usage. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including session management, security tokens, and load balancing. These cannot be disabled without impairing your ability to use jilihh.
• Analytical Cookies: Used to collect aggregated, anonymized data about how players interact with jilihh.ws, helping us identify areas for improvement.
• Preference Cookies: Store your language, region, and display preferences so you do not need to reset them on each visit to jilihh.
• Security Cookies: Support fraud detection and account security monitoring across sessions.

You may manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect certain features of the jilihh platform. jilihh does not use cookies to serve third-party advertising or track your activity on websites outside of jilihh.ws.

7 Data Security

jilihh implements robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• SSL/TLS encryption for all data transmitted between your device and the jilihh platform
• Encryption of sensitive data fields at rest within our secure database infrastructure
• Multi-factor authentication options for player accounts
• Regular security audits and penetration testing conducted by qualified cybersecurity professionals
• Access controls ensuring that only authorized jilihh personnel can access personal data, on a strict need-to-know basis
• Incident response procedures aligned with NPC notification requirements in the event of a personal data breach

8 Data Retention

jilihh retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR licensing conditions. Our general retention periods are as follows:

• Active Account Data: Retained for the duration of your account relationship with jilihh, plus a period of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years as required by the Anti-Money Laundering Act of the Philippines.
• KYC and Identity Documents: Retained for five (5) years following the end of the business relationship, as required by AMLC regulations.
• Support Communications: Retained for two (2) years from the date of last interaction unless a longer period is required for dispute resolution.
• Marketing Preferences: Retained until you withdraw consent or request deletion, subject to applicable legal retention obligations.

Upon expiry of the applicable retention period, your personal data is securely deleted or anonymized in accordance with our data disposal procedures.

9 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilihh. These rights can be exercised by contacting our Data Protection Officer at support@jilihh.ws:

jilihh will respond to all verified data subject requests within fifteen (15) calendar days of receipt. Where a request cannot be fulfilled within this period, we will notify you of the extended timeline and the reason for the delay. Requests may be submitted at any time to support@jilihh.ws with the subject line "Data Subject Request."

10 Children's Privacy and Age Restriction

jilihh strictly prohibits access to and use of its platform by persons under twenty-one (21) years of age, in accordance with Philippine gambling laws and PAGCOR regulations. jilihh does not knowingly collect personal data from individuals under 21 years old.

If jilihh becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately suspended, the personal data will be securely deleted to the extent permitted by applicable law, and the matter may be reported to PAGCOR as required by our licensing conditions.

If you are a parent or guardian and believe that a minor in your care has registered on the jilihh platform, please contact us immediately at support@jilihh.ws. We take underage gambling extremely seriously and will act promptly on all such reports.

11 Third-Party Links and Services

The jilihh platform may contain references or links to third-party payment providers and game content providers whose privacy practices are governed by their own separate privacy policies. jilihh is not responsible for the data practices of any third-party service provider beyond the contractual data processing obligations we impose on them.

We encourage you to review the privacy policies of any third-party service you interact with in connection with your jilihh account, including GCash, PayMaya, and your chosen bank's digital banking platform.

12 Updates to This Privacy Policy

jilihh reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Where changes are material, we will notify registered players via their registered email address or through a prominent notice on jilihh.ws prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects the date on which the most recent revision was made effective. We encourage you to review this Policy periodically. Your continued use of the jilihh platform following any update constitutes your acknowledgment of the revised Policy.

13 Contact Our Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jilihh, please contact our Data Protection Officer through the following channels:

• Email (DPO): support@jilihh.ws — please include "Privacy / DPO Request" in your subject line
• Live Chat: Available 24/7 on the jilihh platform
• Service Coverage: Manila, Cebu, Davao, Quezon City, Makati, and all Philippine regions

jilihh is committed to resolving all privacy-related concerns in a timely, transparent, and respectful manner consistent with our obligations under Philippine law.